Refund policy

RETURN & REFUND POLICY

RECORD98

Last updated: October 26, 2026

1. OVERVIEW

At RECORD98, we take pride in offering carefully curated vintage branded clothing and unique one-of-one fashion pieces.

We want every customer to feel confident when shopping with us. If you are not satisfied with your purchase, you may return your order in accordance with this Return & Refund Policy and your statutory consumer rights.

This policy explains how returns, withdrawals, refunds, damaged items and other order-related issues are handled.

Our policy complies with applicable Dutch and European consumer protection laws.

Nothing in this policy limits or excludes your statutory consumer rights.

2. 14-DAY RIGHT OF WITHDRAWAL

Customers purchasing through our online store generally have the legal right to withdraw from their purchase within 14 calendar days without providing a reason.

The withdrawal period begins on the day after you, or a third party designated by you other than the carrier, receive the goods.

If multiple items from one order are delivered separately, the withdrawal period generally begins on the day after the final item is received.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You can do so by:

Emailing faed.vintage@gmail.com.
Using our online withdrawal function: [INSERT WITHDRAWAL FUNCTION LINK].
Sending us a clear written statement.
Using the model withdrawal form provided at the end of this policy.

You do not need to explain why you wish to return your purchase.

After notifying us of your withdrawal, you have an additional 14 calendar days to send the products back.

3. HOW TO RETURN AN ITEM

To make the return process as straightforward as possible, we recommend the following steps.

Step 1 — Notify us

Inform us that you wish to return your order within the statutory withdrawal period.

You may email faed.vintage@gmail.com with your order number or use our online withdrawal function.

You do not need our approval to exercise your legal right of withdrawal.

Step 2 — Prepare your return

Carefully package the clothing to protect it during transportation.

Where reasonably possible, include your order number or a note identifying the order so we can process your return efficiently.

Original packaging is not required, provided the goods are packaged securely.

Step 3 — Arrange return shipping

Choose a shipping provider of your preference.

We strongly recommend using a tracked shipping service and keeping your shipping receipt as proof of dispatch.

Step 4 — Send your return

Send your parcel to:

RECORD98 — Faed Vintage
Bilderdijklaan 23
3705 BL Zeist
Netherlands

Please return your parcel within 14 days after notifying us of your decision to withdraw.

Step 5 — Receive your refund

Your refund will be handled in accordance with the refund conditions described below.

4. RETURN SHIPPING COSTS

For returns made under the statutory right of withdrawal because you have changed your mind, the customer is responsible for the direct cost of return shipping.

You may choose your preferred postal or courier service.

Return shipping costs depend on your location, carrier and parcel specifications.

These costs are paid directly to your chosen shipping provider.

RECORD98 does not charge an additional return handling or restocking fee for exercising the statutory right of withdrawal.

If a product is defective, incorrectly supplied or otherwise fails to conform to the purchase agreement, the legally required remedy will be provided without cost to the customer.

Where applicable, RECORD98 will arrange or reimburse reasonable and necessary return shipping expenses in connection with that remedy.

5. CONDITION OF RETURNED VINTAGE CLOTHING

RECORD98 specializes in vintage and pre-owned clothing.

Many products are unique items with individual characteristics, fabrics and signs of previous wear.

We carefully assess product condition before offering items for sale.

When returning a product, we ask customers to handle the garment carefully and protect it from unnecessary damage.

Trying on and inspecting clothing

You are allowed to examine and try on clothing to the extent reasonably necessary to establish its nature, characteristics and fit, as you would be permitted to do in a physical clothing store.

Trying on a garment does not automatically invalidate your right of withdrawal.

Excessive handling and diminished value

If a returned garment has been handled beyond what is necessary to inspect or try it on, you may be responsible for any resulting reduction in value, where permitted by applicable law.

Examples of possible excessive handling include:

Wearing clothing for extended periods beyond normal fitting.
Washing or altering the garment.
Causing new stains or physical damage.
Introducing persistent odors through unnecessary use.
Damaging or modifying original garment details.

We may inspect returned products to determine whether any legally relevant diminished value has occurred.

Any deduction will be reasonable, proportionate and based on the actual reduction in value.

We will not automatically reject a statutory withdrawal merely because a product has been tried on, its packaging has been opened or the item has been handled.

The statutory right of withdrawal remains applicable.

6. VINTAGE & ONE-OF-ONE PRODUCTS

Our collection consists primarily of carefully sourced vintage branded clothing.

Many products are unique, one-of-one items that cannot be replaced with an identical piece.

Because these garments may have been previously owned or worn, minor signs of age and wear may be present.

We aim to describe relevant product characteristics and disclose known imperfections accurately.

Customers are encouraged to review the product photographs, descriptions, measurements and condition information before purchasing.

Important: Vintage, second-hand, discounted and one-of-one clothing is generally still covered by the statutory 14-day right of withdrawal.

The fact that an item is unique or pre-owned does not remove your legal right to withdraw from an eligible online purchase.

Any statutory rights concerning products that do not conform to their description or the purchase agreement also remain fully applicable.

7. REFUNDS

When you validly exercise your right of withdrawal, we will reimburse the payments owed to you under applicable law.

Refund method

Refunds are issued using the same payment method used for the original transaction, unless you expressly agree otherwise.

No additional fee will be charged for the refund.

Refund timeframe

We will process the refund without undue delay and no later than 14 calendar days after receiving your withdrawal notification.

Where legally permitted, we may withhold reimbursement until:

We have received the returned products; or
You have provided evidence that the products have been sent back;

whichever occurs first.

Original shipping costs

If you withdraw from your entire order, we will refund the price of the returned products together with the original standard delivery charges.

If you selected a delivery method more expensive than our least expensive standard delivery option, the additional delivery cost does not have to be refunded.

If you return only part of an order, the original delivery charges generally do not have to be refunded.

Bank processing times

Once a refund has been issued, the time required for the funds to appear in your account may depend on your bank or payment provider.

We do not control the processing times of third-party financial institutions.

8. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We take care when selecting, inspecting and describing our products.

However, if you receive an item that is damaged, materially different from its description, incorrect or otherwise non-conforming, please contact us.

Email: faed.vintage@gmail.com

When contacting us, please include your order number and a description of the issue.

Photographs may help us investigate and resolve the matter more efficiently.

We will assess your concern in accordance with applicable consumer protection law.

Depending on the circumstances and applicable law, you may be entitled to an appropriate remedy, including:

Repair, where appropriate and possible.
Replacement, where available and legally applicable.
A proportionate price reduction.
Termination of the purchase agreement and a refund.

Because many RECORD98 products are unique vintage items, an identical replacement may not be possible.

This does not remove your entitlement to other applicable legal remedies.

Where a product fails to conform to the purchase agreement, the legally required remedy will be provided without improper charges.

Nothing in this policy restricts your statutory rights regarding defective or non-conforming goods.

9. EXCHANGES

Because many of our vintage products are unique, direct exchanges for an identical garment may not be possible.

If you would like a different item, you may place a new order through our website.

You may separately exercise your statutory right of withdrawal for the original purchase.

We are not obliged to offer a direct exchange where no suitable replacement exists, but your legal rights to applicable remedies remain unaffected.

10. ORDER CANCELLATIONS

If you wish to cancel or modify an order before dispatch, please contact us as soon as possible.

Email: faed.vintage@gmail.com

We will make reasonable efforts to accommodate cancellation or modification requests before shipment.

However, changes may not always be possible once an order has entered the shipping process.

Your statutory right of withdrawal remains available regardless of whether an order has already been dispatched, subject to applicable law.

You may also exercise your right of withdrawal using the withdrawal function provided on our website.

11. LOST OR DELAYED RETURN SHIPMENTS

When returning a product, we recommend selecting a tracked shipping service and retaining proof of dispatch.

Tracking information may help resolve delays and confirm that the parcel has been sent.

If your return shipment becomes delayed or lost, please contact the shipping provider and inform us where appropriate.

The allocation of responsibility for a return shipment will be determined in accordance with applicable law and the circumstances of the return.

Where legally required, proof that the goods have been sent back will be accepted for the purpose of the statutory reimbursement timeline.

This section does not limit any mandatory rights available to consumers.

12. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Certain products may be excluded from the statutory right of withdrawal where a specific legal exception applies.

Examples may include:

Goods made to a customer's individual specifications or clearly personalized.
Sealed products that are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery and the statutory conditions for the exception are satisfied.
Other products expressly excluded under applicable consumer law.

Ordinary vintage clothing, discounted clothing and unique one-of-one garments are not automatically excluded from the right of withdrawal.

Any applicable exception will be clearly communicated before purchase.

Nothing in this section removes statutory rights relating to defective or non-conforming products.

13. CUSTOMER SUPPORT & RETURN ASSISTANCE

If you have questions about a return, refund, product condition or delivery, please contact our customer support.

Email: faed.vintage@gmail.com
Telephone: +31 6 27599042

Please include your order number when possible.

We aim to respond to customer enquiries within a reasonable timeframe.

We are committed to handling complaints and return requests fairly, transparently and in accordance with applicable law.

14. ONLINE WITHDRAWAL FUNCTION

Customers may exercise their statutory right of withdrawal using the dedicated withdrawal function on our website.

Withdrawal function: [INSERT DIRECT LINK TO ONLINE WITHDRAWAL FUNCTION]

This function allows customers to submit a withdrawal request electronically.

After a valid electronic withdrawal submission, an acknowledgment of receipt will be provided without undue delay in accordance with applicable law.

Using the online withdrawal function is not mandatory.

Customers may also exercise their right of withdrawal by email, by using the model withdrawal form below or by making another clear statement of withdrawal.

15. MODEL WITHDRAWAL FORM

You may use the following form to exercise your statutory right of withdrawal.

Use of this form is optional.

To:
RECORD98 — Faed Vintage
Bilderdijklaan 23
3705 BL Zeist
Netherlands
Email: faed.vintage@gmail.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:

Product(s): __________________________

Order number: ________________________

Ordered on: __________________________

Received on: _________________________

Name of consumer(s): _________________

Address of consumer(s): ______________

Date: _______________________________

Signature: ___________________________

(Signature required only if this form is submitted on paper.)

Please send the completed form or an equivalent clear statement to faed.vintage@gmail.com.

16. RELATIONSHIP TO OTHER POLICIES

This Return & Refund Policy should be read together with our Terms of Service and Shipping Policy.

Where provisions differ, mandatory consumer protection law takes precedence.

Nothing in our policies may be interpreted as excluding or reducing statutory consumer rights.

17. CHANGES TO THIS POLICY

We may update this Return & Refund Policy to reflect operational or legal changes.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively reduce rights under purchase agreements already concluded.

18. CONTACT INFORMATION

For questions regarding returns, refunds or your statutory consumer rights, please contact:

RECORD98 — Faed Vintage

Bilderdijklaan 23
3705 BL Zeist
Netherlands

Email: faed.vintage@gmail.com
Telephone: +31 6 27599042
Website: https://record98.store
KvK: 94817995
VAT: NL866902296B01